TERMS AND CONDITIONS
CANCELLATION POLICY

Lessons may be cancelled within 48 hours of making the booking at no charge.

Cancellations on the day or non-arrivals will be charged in full.

All other cancellations will be liable to a cancellation charge as follows:

Group & Tiny tots     5.00 per person (1/2 hour lesson)
                                    9.50 per person (1 hour lesson)

Shared Lessons        8 per person


Private Lesson11.50 per person

THERE WILL BE NO EXCEPTIONS TO THIS POLICY


SHOW ENTRIES

Entries are only accepted with the correct remittance. Entries may be made with card payment or cash. We are unable to take cheque payments.

Postal entries to arrive no later than one week before the competition either via email to team@twintrees.net or drop into the yard. We will contact you to take card payment over the phone to confirm your place. Postal entries close one week before the event or before if class is full.

Late entries may be accepted if time permits at the late entry fee as stated in the schedule.

Entry fees can only be refunded on production of a veterinary/ Doctor's certificate with the deduction of an administration fee.



HOLIDAY/ CAMP BOOKING POLICY


A non-refundable deposit is taken when a booking is made. The balance is due 4 weeks prior to start of holiday. Additional notes.


GIFT VOUCHERS

Expiry date will be shown on voucher. If not used within valid date the vouchers become invalid. All vouchers issued are now subject to three-month validity period from the date of sale (displayed on voucher).

No cash alternative is offered nor available.





PAYMENT

We only accept cash or credit/debit cards as payment. We no longer  accept cheques as payment.

 
   
   
  Site Map